Q: I noticed that I have a credit balance on my account. Can I use this credit toward my Budget Billing payments?

Budget Billing is designed to help you pay toward your actual annual charges over 9 or 12 months. Since your actual charges are spread across a 9- or 12-month period, there are times throughout the year (summer) when you may use less propane. As a result, a credit may build during this time. This credit, however, will be absorbed during the winter months when you begin using more propane. If a credit balance is available at your anniversary or six-month recalculation it will be rolled into your new monthly payment, which may be reduced. Credits cannot be used towards the montly payment amount.

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