Ferrellgas' Response to the Coronavirus

Since late February and early March, the novel coronavirus (COVID-19) has impacted the lives of Americans across the country and abroad. At Ferrellgas, safety has always been our utmost priority, so we understand the valid concerns that our customers may have about the coronavirus. That is why we are committed to ensuring the safety of our customers and employees through proactive and preventative measures.

Because of the fluid nature of this situation, we continue to monitor the latest and best practices from public health authorities, and reserve the right to adjust our company policies accordingly. Please find below a list of actionable steps our company is taking to stay safe, while still delivering on our promise to serve our customers.

What is Ferrellgas doing to ensure the safety of customers and employees?

The following steps are being taken to ensure the safety and security of our employees and valued customers like you.

• Because the nature of our business requires delivery of propane to homes and businesses, we have mandated that all Ferrellgas and Blue Rhino drivers sanitize their company vehicles prior to the start of each shift. This includes, but is not limited to, a full wipe-down of steering wheels, seats, dashboards, and door handles. Please note that we often drop off Proof of Delivery slips on customer door knobs. Our Drivers have been asked to carry hand sanitizer and clean off their hands prior to leaving a door hanger.
• All Ferrellgas and Blue Rhino employees are asked to wash their hands regularly, and in compliance with the best practices set forth by the CDC and WHO.
• Employees who report or exhibit any flu-like symptoms, or symptoms associated with the coronavirus, are being asked not to come into work.
• Customer service personnel at local Ferrellgas offices have been practicing proper precaution by cleaning their workspaces, company laptops, and shared office space, such as waiting areas designed for walk-in customers.

During these challenging times for consumers we continue to deliver our product in a safe manner like we do every day. We have been proactive in taking meaningful steps in response to COVID-19, following public health authorities’ guidelines. Learn more about the steps we are taking through our recent press release.

How can I get in contact with Ferrellgas about my account needs?

In response to ongoing fears of the spread of COVID-19, and out of an abundance of caution for both our employees and customers, Ferrellgas has made the decision to temporarily restrict walk-in service at a number of locations effective immediately. Please note that we will continue to take your phone calls and continue to make deliveries to the homeowners and businesses nationwide that rely on us for propane service. To determine if your local office is affected, please visit our Locations page, enter your ZIP code, and click on the location of your nearest office. If your local office is temporarily closed, there will be information at the top of the page. We will be updating our website as these important decisions are made. We strongly recommend that you call any of our offices to ensure we are open to walk-in customers before you elect to visit us.

If you have any specific questions about your statement, you may also contact our Customer Service Department at 800-874-7699.

During this time, we are also asking that our customers play their part in ensuring everyone’s safety. Thanks in large part to our state-of-the-art MyFerrellgas online system, all your account needs can be taken care of with the push of a button.

With MyFerrellgas, you can request and review deliveries, pay your bill, view past statements and account information, and much more. If you are not already signed up, we encourage all customers to register for MyFerrellgas by following this link:

https://myferrellgas.com/Registration#/step1

Rest assured that we are taking this matter very seriously, and have put in place several policies that are designed with everyone’s safety in mind. Our offices remain open, and our Customer Service Specialists will happily continue to serve your propane needs in communities across the country.

Finally, we also ask that you continue exercising sound judgement at your home or business, as not to put any of our employees at risk when they are making a delivery.

If you have any further questions about your account, or the policies we’ve put in place, please reach out to your local Ferrellgas office, or call our toll-free number at 888-337-7355.

Frequently Asked Questions

How has Ferrellgas responded to the coronavirus?
The novel coronavirus (COVID-19) has impacted the lives of Americans across the country and abroad. At Ferrellgas, safety has always been our utmost priority, so we understand the valid concerns that our customers may have about the coronavirus. That is why we are committed to ensuring the safety of our customers and employees through proactive and preventative measures. We continue to deliver our product in a safe manner like we do every day, which includes taking meaningful steps following public health authorities’ guidelines, including the following:

• Because the nature of our business requires delivery of propane to homes and businesses, we have mandated that all Ferrellgas drivers sanitize their company vehicles prior to the start of each shift. This includes, but is not limited to, a full wipe-down of steering wheels, seats, dashboards, and door handles. Please note that we often drop off Proof of Delivery slips on customer doorknobs. Our Drivers have been asked to carry hand sanitizer and clean off their hands prior to leaving a door hanger.
• All Ferrellgas and Blue Rhino employees are asked to wash their hands regularly, and in compliance with the best practices set forth by the CDC and WHO.
• Employees who report or exhibit any flu-like symptoms, or symptoms associated with the coronavirus, are being asked not to come into work.
• Customer service personnel at local Ferrellgas offices have been practicing proper precaution by cleaning their workspaces, company laptops, and shared office space, such as waiting areas designed for walk-in customers.

How can I get in contact with Ferrellgas about my account needs?
There are many ways to contact Ferrellgas about your account, including telephone at 800-874-7699, email, and via online chat at Ferellgas.com. Another great option is MyFerellgas, our online tool that allows you to request and review deliveries, pay your bill, view past statements and account information, and much more at the press of a button. (To sign up, visit MyFerrellgas.com.)

If you prefer to visit one of our offices, please note that Ferrellgas has temporarily restricted walk-in service at some locations out of an abundance of caution for both our employees and customers. To determine if your local office is affected, please visit our Locations page, enter your ZIP code, and click on the location of your nearest office. If your local office is temporarily closed, there will be information at the top of the page. We will be updating our website as these important decisions are made, and we recommend that you call any of our offices to ensure we are open to walk-in customers before you elect to visit us.

Will my propane delivery be delayed as a result of the coronavirus outbreak?
We are not currently experiencing delays with our propane deliveries due to the pandemic. Certain federal regulations have also been eased to increase the number of hours propane delivery personnel can spend serving customers. Our Auto Fill customers will continue to receive a delivery when our records indicate they are in need of a fill. When they contact one of our local offices to request a delivery, Will Call customers will receive a timeframe during which they can expect their propane delivery.

Can I pay my driver directly for my propane at the time it’s delivered?
To help minimize some of the common ways the coronavirus is known to be spread, we are making all reasonable efforts to eliminate the need for drivers to interact directly with customers. We offer customers a variety of convenient payment options, but realize that alternative solutions do sometimes need to be used. Please contact your local Ferrellgas office directly if you need to discuss additional payment method options.

Is my local Ferrellgas office open to the public?
Out of an abundance of caution and in what we believe is in the best interests of our employees and customers, we have temporarily suspended walk-in traffic at some Ferrellgas locations. Please visit the Locations page on our website to get the latest updates about your local office.