Frequently Asked Questions


How can I update my billing address, update my contact information, or check my account balance?
How do I join Customer Connection?
I just took a fill, but my tank is not 100% full. Why not?
How do I place a delivery order?
How do I get a copy of your Master Agreement?
How do I become a Ferrellgas Customer?
How do I know what size tank to get?
I need to set up my propane account to meet my budget. Do you have payment plans?
How do I find my local Ferrellgas office?
Can I use my barbeque grill to keep my house warm if my power goes out?
I am considering installing a carbon monoxide detector or a propane gas detector. What kind do you recommend?
I own my own propane tank but would like to paint it to match my house. What color can I paint my tank?
How can I prepare my propane system for a weather related emergency?
How far can my tank be set from my driveway?
How do I read my gauge on my tank?
How is my monthly Budget Billing payment calculated?
How does FerrellSecure (my buying agreement contract) impact my monthly payment?
Can I be removed from Budget Billing?
Can I re-enroll in Budget Billing?
I noticed that I have a credit balance on my account. Can I use this credit toward my Budget Billing payments?

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