FAQs

Interested in knowing more? Call us at 888-337-7355, or check out our Frequently Asked Questions below.

Get Started with Ferrellgas

How do I become a Ferrellgas Customer?

It’s easy! Just go to Become a Customer or contact your local Ferrellgas office, and we’ll take it from there.

How do I find my local Ferrellgas office?

Locate your local Ferrellgas office through Find a Location. Search by city, state, or ZIP code, or simply click on the map.

How do I pay my bill?

We offer free online bill payment through MyFerrellgas.com. You can also pay your propane bill by mail via check, by phone via credit or debit card, or by visiting your local Ferrellgas office.

Do you have payment plans?

Ferrellgas offers a number of flexible payment options to meet your budget.

When is my payment due?

Your payment is due upon receipt of your statement. We encourage all customers to submit payment as soon as the statement is received due to a 5-7 day mailing window. You can also pay online at MyFerrellgas.com.

Propane Deliveries

How do I place an order for delivery?

Request a delivery on MyFerrellgas.com or by contacting your local Ferrellgas office.

How soon will my delivery come?

Ferrellgas is the most efficient propane provider in the business, and we strive to accommodate the delivery needs of every customer. Call your local Ferrellgas office for the approximate date of delivery.

When should I schedule my Will Call delivery?

If you are a Will Call customer, you should schedule a delivery when your tank reaches 30 percent. This gives us plenty of time to schedule your next delivery.

I just took a fill, but my tank is not 100 percent full. Why not?

Because propane expands as the temperature warms, we will generally only fill your  propane tanks to 80 percent capacity. This is standard practice in the propane industry.

Tank and Equipment

I’ve never used propane before. What do I need to know?

Propane households operate much like any other home, with a few notable exceptions. A good place to start is by reading our Safety information, which covers the basics of how to store and use propane safely. You can also call your local Ferrellgas office, where our Customer Service Specialists will be happy to answer your questions.

What size tank should I get?

Tank size depends on several factors, including usage and location. To find what size is right for you, please contact your local Ferrellgas office.

How far can my tank be set from my driveway?

A number of factors are considered when deciding where to set a tank, including local building and safety codes. As a general rule, propane tanks should be within 100 feet of delivery vehicle access. Please contact your local Ferrellgas office for more details.

How do I read the gauge on my tank?

The gauge will usually be located under the hood on the top of your tank. Simply lift the hood and find the dial with numbers from 5 to 95. Those numbers indicate the percentage of propane in your tank. If you are a Will Call customer, please contact your local Ferrellgas office to schedule a delivery when your gauge reaches 30 percent.

How do I maintain my tank?

Ferrellgas is proud to keep your tank and propane system in working order. We do ask that you please keep grass and brush from growing up around your tank. Likewise, do not use the area immediately around your tank for storage. These precautions will help ensure your safety and provide your Ferrellgas driver with easy access to your tank.

Propane Safety

I smell gas. What should I do?

At Ferrellgas, the safety of our customers, employees, and members of the communities we serve is our top priority. If you smell gas inside or outside of your home:

  • NO FLAMES OR SPARKS. Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.
  • LEAVE THE AREA IMMEDIATELY. Get everyone out of the building or area where you suspect gas is leaking.
  • SHUT OFF THE GAS. Turn off the main gas supply valve on your propane tank, if it is safe to do so. To close the valve, turn it to the right (clockwise).
  • REPORT THE LEAK. From a neighbor’s home or other building away from the gas leak, call your propane retailer right away. If you can’t reach your propane retailer, call 911 or your local fire department.
  • DO NOT RETURN TO THE BUILDING OR AREA until your propane retailer determines that it is safe to do so.
  • GET YOUR SYSTEM CHECKED. Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free.

Should I install a carbon monoxide detector or a propane gas detector? What kind do you recommend?

We recommend that a carbon monoxide (CO) detector listed by Underwriters Laboratories (UL) be installed on every level of your home. Be sure to always follow the manufacturer’s instructions regarding installation, location and maintenance.

Propane gas detectors provide an additional measure of security. We recommend that you consider installing one or more propane gas detectors listed by UL in your home. Again, be sure to follow the manufacturer’s instructions regarding installation, location and maintenance.

I own my own tank, and I want to paint it. What color can I use?

Tank colors vary from state to state, but in general you should pick a light, reflective color. Do NOT pick a dark color. Dark colors retain heat. Heat can cause excess pressure to build in the tank, causing the relief valve to discharge. Also, be sure that you do not paint tank valves, caps, regulators or data plates.

Can I lock my tank dome cover?

No. The emergency valve for shutting off the entire system is located under the dome cover. Dome covers should NEVER be locked. They are designed simply to protect various valves and fittings from the elements. Check out these additional safety recommendations.

Can I bury my propane tank?

Installation of an underground propane tank is a job only for trained installation technicians. Please contact your local Ferrellgas office for more details.

How can I prepare my propane system for a weather-related emergency?

Facing severe weather? Check out these safety recommendations.

Can I use my barbecue grill to keep my house warm if my power goes out?

NEVER use outdoor propane appliances (including patio heaters, barbecue grills, and portable generators) indoors or in enclosed areas. This can result in carbon monoxide poisoning or death. Only use appliances that are designed and approved for indoor heating use. Check out these additional safety recommendations.

Account Info

How do I join MyFerrellgas.com?

Simply click on MyFerrellgas.com, our free online account management tool and follow the instructions there. For your convenience, please have your account number handy.

How can I update my billing address, update my contact information, or check my account balance?

Ferrellgas’ free online account management tool, MyFerrellgas.com, gives you the ability to manage  your account information and check your balance. Best of all, you can easily access MyFerrellgas.com from your mobile device or tablet. If you need to update your information but prefer not to use MyFerrellgas.com, please contact your local office and we will be happy to assist you.

Budget Billing

What is Budget Billing

Budget Billing is a payment option that allows you to enjoy the convenience of knowing the amount of your next propane bill. You can spread your two-year bill average and price over 9 or 12 months. Or, you can choose to spread the 12-month gallon usage and price over 9 or 12 months. For more information, please check Budget Billing.

How is my monthly Budget Billing payment calculated?

Monthly payments are based on the higher of either: 1) your actual propane charges for the past 12 months or 2) the average of the previous two years and current price plus or minus accounts receivable balance at the time of recalculation. We are happy to discuss your propane use and available pricing options  throughout the year. For more information, please check Budget Billing.

Will I be notified of changes to my monthly Budget Billing payment?

You will be notified of the new monthly payment amount on your billing statement one month prior to the change. For more information, please check Budget Billing.

Why did my payment change?

The calculation for your monthly payment is based on 1) your actual propane charges for the past 12 months or 2) the average of the previous two years and current price price plus or minus accounts receivable balance at the time of recalculation. Fluctuations in weather conditions or pricing may increase or decrease your new monthly payment. For more information, please check Budget Billing.

I noticed that I have a credit balance on my account. Can I use this credit toward my Budget Billing payments?

Budget Billing is designed to help you pay toward your actual annual charges over 9 or 12 months. Because your actual charges are spread across a 9- or 12-month period, there are times throughout the year (summer) when you may use less propane. As a result, credits may accrue during this time. However, the credit will be absorbed during the winter months when you begin using more propane. If a credit balance is available at your anniversary or six-month recalculation, then it will be rolled into your new monthly payment, which may be reduced. Credits cannot be used towards the monthly payment amount. For more information, please check Budget Billing.

How does FerrellSecure (my buying agreement contract) impact my monthly payment?

If a new qualifying Buying Agreement is activated, and the previous payment was based on market, the payment amount will be recalculated one day following activation. The next statement will reflect the new payment amount. The Budget Bill month will also be modified to the current month.

  • If a Fixed or Capped Buying Agreement was used in the previous payment calculation, then the payment will not be recalculated again until the annual month is reached. Payment amount will be held constant for a full year.
  • If a Buying Agreement is not used in the previous calculation, then the Customer’s payment amount will be recalculated in 6 months.

If I am on Budget Billing, why do I have to pay you even when I don't owe anything?

Budget Billing evenly spreads your propane costs throughout the year. With Budget Billing, you build up credits in low usage months, then apply that credit in higher usage months when your balance is higher. For more information, please check Budget Billing.

Is there a "settle up" or settlement period?

As a Budget Billing customer, you are automatically re-enrolled in the program every year. As a result, there is no settle-up period. Any debit or credit balances are rolled into the new monthly payment amount calculation. A credit amount may reduce your monthly payment amount for the coming year, while a debit may increase your monthly payment amount. For more information, please check Budget Billing.

Can I be removed from Budget Billing?

If you don’t make timely monthly payments and any portion of the past due falls into 60 days, you will be removed from the Budget Billing program. As long as you make up the missed payments before being removed, you will be allowed to remain on Budget Billing. For more information, please check Budget Billing.

Can I re-enroll in Budget Billing?

If you are removed from Budget Billing for failure to pay, you may once again be eligible for re-enrollment after an updated credit approval process. If you elected to cancel Budget Billing, you may re-enroll six months after cancellation (you may be required to update your credit information). Please note that you will have a new anniversary date and monthly payment amount after re-enrollment. For more information, please check Budget Billing.

Fees and Charges

What is a tank rental charge?

When you rent a tank, Ferrellgas assumes responsibility for equipment upkeep and maintenance of your propane system, including tank painting and the replacement of first-stage regulators. A nominal tank rental fee helps us ensure that your propane system remains in excellent working condition.

Why do you charge a hazmat fee?

Safety is a part of everything we do at Ferrellgas. We charge a hazmat fee to help us cover the costs of ensuring the safety of our customers and employees. These measures include policies, procedures, training, and equipment covering everything from our customers’ propane systems to our own facility and vehicle operations.

How does the fuel surcharge fee work?

Like you, Ferrellgas is affected by fluctuations in the cost of gasoline and diesel at the pumps. Since the majority of our fleet operates on diesel fuel, Ferrellgas uses a standard fuel surcharge fee. This fee is based on a rounded average of the U.S. on-highway average price for a gallon of diesel fuel. This method closely links fuel surcharges to current fuel prices and adjusts quickly to changes up or down in fuel prices. Fuel surcharge fees and the associated trigger point are subject to change without notice.

Avg Diesel Price
Equal to or
more than

Avg Diesel Price
But Less than

Maximum Fuel Surcharge
$0 $1.899 $0
$1.90 $3.699 $9.99
$3.70 $6.499 $10.99
$6.50 $7.499 $11.99
$7.50 $8.499 $12.99

 

How do I get a copy of the Customer Agreement?

When you become a Customer, Ferrellgas provides a copy of our Customer Agreement along with important safety information.

Can you explain the fees you charge for your propane service?

As detailed in “Ferrellgas’ Customer Agreement for Propane Sales and Equipment Rental,” we reserve the right to charge up to and including the maximum fees shown in the current charges section of the agreement. These fees are not government-imposed and are set by Ferrellgas in its discretion. However, not all fees may be applicable to you depending on your service level and location. Hourly rates vary by geographic region. All fees can vary among our locations but will not exceed the maximum charge listed. Contact your local office or call the customer service number for the amount of these fees charged in your service area.