Fueling what matters for 80 years
The Ferrellgas you know today is a nationwide propane company that boasts hundreds of locations and tens of thousands of customers across the United States. But the part of the story you may not know is that the company actually started as a tiny, family-owned business with a single storefront in the small northeast Kansas town of Atchison.
The nation’s premier propane supplier since 1939
The survival rate for small businesses is far from an encouraging one. In fact, according to the Small Business Association, half of new businesses fail during the first five years and two-thirds fail within the first 10. Bottom line, it’s tough to get a new business off the ground. This is especially true if that company happened to be founded during the Great Depression. That’s exactly the claim Ferrellgas can make and is precisely why the company has much to celebrate in 2019, which marks our 80th year in business.
There are quite a few milestones we can point to as contributors to the company’s success and longevity. Having a product that’s valued and needed is critical, but there’s not been a more significant contributor than our emphasis on customer service. It’s an approach first instilled in the company by A.C. Ferrell, who founded the company in 1939, and has been affirmed for more than 50 years now by his son, company Chairman, Interim Chief Executive Officer, and President Jim Ferrell.
Eight decades of hometown service & dependable supply
If you were to ask Ferrellgas employees why we’ve been in business for more than eight decades, the answer you’ll hear most is the focus we’ve placed on providing the best service not just in the propane industry, but in any industry. Technology advancements have helped drive a number of meaningful customer experience enhancements, including and especially our MyFerrellgas online account management tool that enables customers to request a delivery, pay their propane bill, and update their account directly from a computer, tablet, or mobile device.
But, make no mistake, we’ll never forget the importance of visiting with customers (whether in our office, on their front porch, or at the local Friday night football game) and ending every conversation with a firm handshake and a promise to follow through on our commitments.
Thanks for the part you’ve played in our first 80 years. We can’t wait to see what the next 80 look like!