Frequently asked questions about Ferrellgas service plans

At Ferrellgas we want to make it easy for our customers to do business with us. Plain and simple. That’s why we have offices across the country in local communities with local employees who are willing and eager to serve you. It’s also why we offer a number of delivery options. Because propane isn’t a one-size-fits-all business, we want to make sure you receive the service that makes the most sense for you and your family. To find out which of our convenient plans is right for you, we compiled a list of our most commonly asked questions.

Auto Fill

What is Auto Fill? When you choose Ferrellgas’ Auto Fill program, our advanced computer system does all the work by estimating your propane usage and automatically scheduling a delivery when you need a refill. That way you can spend less time checking your tank gauge and calling for deliveries and more time focusing on what matters to you.

Who is this plan right for? If you’re looking for a full-service, hassle-free plan, you’re in the right place. With the Auto Fill program, you can leave the details up to the propane professionals, and we’ll do the work for you.

What do I need to do to qualify for the Auto Fill service? To quality for Auto Fill service, customers must be credit approved, remain current on propane payments, and their propane tank must be readily accessible. To learn more about the Auto Fill customer qualifications, click here.

Can I use Budget Billing with the Auto Fill service? Yes! Budget Billing is a payment option that allows qualified customers to enjoy the convenience of knowing the amount of their next propane bill. Eligible customers can spread out their payments over a 12-month period. . Payments can be spread out over a nine or 12 month period. Visit our Budget Billing page to learn more.

Auto Fill with Digital Tank Monitoring 

How can you save time and stop worrying about how much propane is in your tank? By choosing our Auto Fill plan and add one of our Digital Tank Monitors to your propane tank! Ferrellgas' digital propane tank monitoring system accurately monitors the supply of propane you need to keep your household, business, or vacation home running efficiently. Plus, you can conveniently monitor your tank’s level at MyFerrellgas.com – anytime, anywhere. And it works for both below and aboveground tanks.  

How does Digital Tank Monitoring work?  

1. Installed by a trained Ferrellgas professional, your tank monitor is designed for years of reliable operation for you and your family. 

2. If you don’t already have one, create a MyFerrellgas account. Within minutes you’ll be able to view your propane tank levels in real-time – all thanks to your Digital Tank Monitor.  

3. You can also use MyFerrellgas.com to place or track an order, pay your bill, or chat with one of our skilled Customer Service professionals.  

4. Because you’re on our Auto Fill plan, we’ll track your tank level and automatically schedule a fill when you need it! 

Who is this plan right for? 

Our Auto Fill plan with Digital Tank Monitoring is so versatile it can be used at primary residences, seasonal homes, homes with pool heaters, school districts, farms, public safety sites, construction sites, and more. If you’re looking for a modern approach to propane tank monitoring, this is the plan for you! Please note, you must be a current Ferrellgas customer to take advantage of our digital tank monitoring service. Want to know more about Auto Fill with Digital Tank Monitoring? Click here.

Will Call 

What is Will Call? Choosing our Will Call plan means you take on the responsibility of your propane service by agreeing to check your tank gauge on a regular basis and calling Ferrellgas when it’s time for a refill. 

Who is this plan right for? If you don’t mind keeping tabs on the amount of propane in your tank and remembering to call when it’s time for a fill, this plan is for you. If you are a Will Call customer, you should schedule a delivery no less than seven business days prior to the date you anticipate needing propane, or when your tank reaches 30 percent. Additional time may be required during periods of severe weather.  

What if I forget to call and run out of propane? Running your tank empty can cause a lot of problems. If this happens, please order online at MyFerrellgas.com or call 888-337-7355 to set up the required services for a refill. You can avoid this issue altogether with our automated delivery service. With Auto Fill, qualifying customers won’t have to worry about running out of propane.  

Can I use Budget Billing with the Will Call service? Yes! Budget Billing is a payment option that allows you to enjoy the convenience of knowing the amount of your next propane bill. Payments can be spread over a 12-month period. 

For more information on our service plans, visit the Delivery & Service Options page and click “Learn More” below each of the green buttons. Or you can always call us at 888-337-7355 to speak with one of our Customer Service Professionals. We’re here to help you Fuel Life Simply!