Common Propane Questions, Answers For Every Stage

The questions people ask about propane often depend on where they are in their propane journey. Someone exploring propane for the first time has different questions than a homeowner who has lived with it for years, or a Ferrellgas customer managing their account. We grouped the most common propane questions by stage below, so you can jump straight to the ones that fit you. 

• New Propane Users – What propane can power, what to know before switching, and whether to own or lease your tank. 
• Current Propane Users – When to reorder, how to use propane safely, and how to choose the right propane company. 
• Ferrellgas Customers – The difference between Auto Fill and Will Call, how to order and manage your account, and what to do in a propane emergency. 

New to Propane 

Are you thinking of switching to propane, converting a home, or moving into a home that already runs on it? 

What Can I Run on Propane at Home? 

Quite a lot. Propane can power home heating, water heating, cooking ranges, clothes dryers, fireplaces, and standby generators, along with outdoor features like grills and patio heaters. For many households, one fuel handles comfort inside and living space outside. Explore how Ferrellgas can help you fuel your home with propane. 

What Should I Know Before Switching to Propane? 

Getting started usually comes down to a few decisions: choosing a propane supplier you trust, having your tank installed and inspected by a qualified professional in accordance with NFPA 58 standards, and deciding whether to own or lease the tank. A good supplier will walk you through each step so you know what to expect. That’s exactly what you get from Ferrellgas: 85+ years of experience providing reliable propane service. 

Should I Own or Lease My Propane Tank? 

With a leased tank, the provider owns and maintains the equipment and typically handles inspections and upkeep. When you own your tank, you are responsible for maintenance and inspections, which should be completed by qualified professionals. One practical point matters most: a leased tank can typically only be filled by the propane supplier that owns it, while owning your tank lets you choose who to get a fill from. Make sure to weigh the pros and cons of owning or renting your propane tank before you move forward with your propane journey. 

Current Propane Users  

For readers who already live with propane day to day, no matter who your supplier is.  

How Do I Know When It's Time to Order More Propane?  

Check your tank gauge regularly and plan a refill before the level gets low. Automatic propane delivery is a convenient option for those who prefer more hands-off service and use propane for whole-home heating or to power multiple appliances. Adding a digital tank monitor provides even more accuracy by giving you real-time visibility into propane tank levels. Availability and cost of digital tank monitors may vary by location. For homeowners who like more control, self-managed propane service allows you to monitor tank levels and place orders based on your own schedule. 

How Can I Use Propane Safely at Home?  

A few habits go a long way to ensuring safety:  

• Keep full or empty propane cylinders upright and outdoors, in well-ventilated areas at least 10 feet from windows, doors, and combustible materials. They should never be stored indoors or in enclosed spaces like basements, garages, sheds, patios, and crawl spaces.
• Ensure the valve is closed when the cylinder is stored, not in use, or not connected to an appliance. 
• Install propane gas and carbon monoxide detectors certified by Underwriters Laboratories (UL).  
• Schedule an annual safety inspection with a qualified professional, and never attempt to repair propane equipment or appliances yourself.  
• Inspect for leaks before using the propane cylinder or appliance for the first time, before each season, and every time you connect a cylinder to an appliance.
• Know what propane smells like and what to do if you suspect a leak.  

How Do I Choose the Right Propane Company?  

Look for reliability, responsive local service, delivery options that fit your household, and clear, transparent pricing. A national propane company like Ferrellgas brings together local service teams and nationwide scale, so you get people who know your area backed by a larger supply network. If you own your tank, you are also free to choose any propane supplier that fits your needs, and requesting a price quote is an easy way to see what to expect before you commit. 

Ferrellgas Customers 

For current Ferrellgas customers managing their service and account.  

What's the Difference Between Auto Fill and Will Call Delivery Service?  

Auto Fill delivery service* means Ferrellgas uses your household usage patterns and local weather data to estimate when you are due for a refill, then schedules delivery for you automatically. With Will Call delivery service, you keep an eye on your own tank level and place an order before it gets low. Whether you prefer a hands-off approach or a more hands-on one, Ferrellgas delivery service options are designed to fit your lifestyle and needs.  

*Qualification and active credit status are required for Auto Fill delivery service.  

How Do I Order Propane and Manage My Account Online?  

You can order propane and manage your account in whatever way is easiest for you — by text, online, or by phone:  

• Text ORDER to 573-207-5975** 
• Log in to MyFerrellgas.com 
• Call 888-337-7355  

What Should I Do If I Smell Gas or Have a Propane Emergency?  

If you smell gas or suspect a leak, act right away. Leave the area immediately and make sure everyone else does too, and from a safe distance call 911 and Ferrellgas at 888-337-7355. Do not return until a professional has confirmed it is safe. Ensuring the safety of our customers, employees, and the communities we serve is the top priority at Ferrellgas. Explore our propane safety tips to learn more.  

Have Other Propane Questions? 

If your question is not covered here, Ferrellgas Customer Service Professionals are happy to help. Start by reaching out to us online, contacting your local Ferrellgas, or requesting a free propane price quote.