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Ferrellgas’ approach to customer service starts with a unique company culture


For more than 80 years, Ferrellgas, the second leading propane supplier in the country, has been known as a family-oriented company.

From the day A.C. Ferrell founded the company – a then-single store known as A.C. Ferrell Butane Gas Company in Atchison, Kansas – to present day, our employees have been, and will continue to be the heartbeat of Ferrellgas.

We value our employees, their personal lives, and the significant contributions they make to the business each day. When our customers see how much our employees mean to us, they buy into our family culture.

Because, at the end of the day, we’re all one big family. From state to state, and coast to coast, we’re focused on providing crucial propane services to our dedicated residential and commercial customers nationwide.

To Patrick, a Senior Customer Service Specialist out of St. Peters, Missouri, family is quite literally everything. An employee since 2017, Patrick has a picture of his kids on his desk, next to his computer, post-it notes, and important papers. Even at work, he feels close to his family.

When it comes to his personal life, Patrick appreciates the flexibility Ferrellgas provides.

“It’s actually one of the reasons why I came here,” he said. “When you have a family. There’s going to be times when things come up and you’re not going to be able to work, and they know that you’re not going to be at your best when you’re worrying about what’s going on at home.”

It’s a relief compared to jobs Patrick’s had in the past, he said.

“It makes me feel really good to know that I actually can make a difference for somebody,” he said. “There’s a lot of companies out there that really don’t go that extra mile. … It’s nice to have a company enough that cares.”

The benefits are important to Patrick. Ferrellgas offers benefit eligible employees access to a 401(k) with a company match, paid time off (PTO), medical, dental, vision, and prescription insurance plans, and more.

“The benefits here are incredible,” he said. “(My benefits plan) puts more money in our pockets in general, not having to worry about co-pays and stuff like that.”

But not much is more important than enjoying the work, being happy, and knowing that your co-workers have your back.

“I absolutely love working here. It makes me so proud to say that I work for Ferrellgas,” Patrick said. “I come in to work every day knowing that I’ll be helping somebody that day. It’s not just, ‘I’m here to take some calls and go home.’ I actually enjoy getting up every morning and coming to work.”

Our company culture, and focus on a work-life balance, is unmatched. It has been for 80-plus years and it will continue to be that way for years to come.

Want to become a name behind the flame? Apply at Ferrellgas!

We’re looking for smart and friendly people nationwide to take care of our customers. If interested, check out our open positions and apply today! Need more convincing? Read our recent blog about the benefits of working for Ferrellgas and Blue Rhino!