The Formula for a Great Propane Company

February 3, 2026

Business Insights

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What Sets a Great Propane Company Apart

A quality propane provider focuses on making propane service easier and more dependable for customers. That includes maintaining high safety standards, offering delivery options that fit different needs, and providing reliable service backed by trained professionals.

The best propane companies combine local support with the strength to serve customers across regions, helping ensure a steady propane supply and consistent service experience. They also invest in tools, technology, and education that help customers feel informed and confident in their propane service year-round.

High Safety Standards Should Come First

Safety should always be the top priority when choosing a propane company. Reputable propane suppliers follow strict safety protocols informed by industry guidance from organizations like the Propane Education and Research Council (PERC) and National Fire Protection Association (NFPA) 58 standards.

Ferrellgas maintains comprehensive safety practices that include regular inspections, proper equipment care, ongoing employee training, and clear communication with customers. These efforts help protect homes and businesses while supporting safe, reliable propane use.

A strong safety commitment also means helping customers know how to respond in emergency situations. Ferrellgas provides educational resources on what to do if you smell gas or suspect a leak and how to prepare for major storms, power outages, or other events.

Upholding the highest safety standards builds trust, and understanding safety procedures gives peace of mind. That’s why Ferrellgas shares propane safety and education resources on our website and includes safety information in customer communications and welcome packets.

Flexible Delivery, Payment Options, and Easy Account Management

Every household has unique needs, which is why a great propane company offers flexible delivery options along with tools and payment methods that make service easier to manage.

Ferrellgas provides delivery service options that support different customer preferences and usage patterns:

Auto Fill delivery service* uses advanced forecasting to help schedule deliveries automatically, giving customers one less thing to worry about. This service is great for those who use propane for home heating or to power multiple appliances. Adding a digital tank monitor* provides even more accuracy by giving you and Ferrellgas real-time visibility into propane tank levels.
Will Call delivery service is ideal for people who prefer to manage their own orders and have lower or inconsistent usage. Customers with this service should closely monitor their tank level and order when it reaches 30% or at least 7 business days before needing propane.

No matter which delivery option you choose, Ferrellgas’ dedication to great service remains the same. Our teams of real, local professionals are ready to assist every step of the way, helping ensure a smooth experience for each customer.

Ferrellgas also provides multiple convenient ways to order, so customers can choose the best option for their needs. To place an order, text ORDER to 573-207-5975**, log in to your MyFerrellgas.com account, or call 888-337-7355.

Flexible payment options — including AutoPay, online payments, 30-day terms, and Budget Billing* — also help our customers manage their propane service more easily.

*Qualification and active credit status are required for Auto Fill service and Budget Billing program. Additional terms and conditions apply. Availability and cost of digital tank monitors may vary by location.

Ferrellgas bobtail delivery truck driving along a scenic mountain route.

Local Support Backed by Nationwide Strength

A great propane supplier offers the familiarity of local service with the reassurance of reliable supply. Ferrellgas combines neighborhood-level support with national resources to help ensure propane is available where it’s needed.

Our industry-leading fleet transports millions of gallons of propane each year, and our strategically placed distribution centers give flexibility to move drivers, trucks, and extra support as demand fluctuates. Every region has unique energy patterns, and our local teams know how to respond to each community’s needs.

This balance of local presence and nationwide strength helps Ferrellgas provide dependability and peace of mind to our customers, so they can feel confident in their propane service throughout the year.

Service Provided by a Dedicated and Professional Team

Strong customer service is another essential part of a great propane company. Our trained professionals help navigate deliveries, tank installations, billing options, and everyday questions with care and dedication. For emergency situations, Ferrellgas also offers 24/7/365 customer support from a knowledgeable team, trained and ready to assist.

This service-first mindset is reinforced by employee ownership. In 1998, Ferrellgas launched an Employee Stock Ownership Program (ESOP), giving eligible employees a stake in our company’s success. The ESOP encourages accountability, pride, and a commitment to delivering a positive customer experience. From Delivery Drivers and Service Technicians to Location Managers and Customer Service Professionals, our teams play a vital role in supporting safe and reliable propane service.

Community Involvement and Giving Back

Ferrellgas has a long history of supporting the communities we serve, and that mission continues today as part of the Ferrellgas Century Project. As our company approaches 100 years of operation in 2039, the Century Project initiative focuses on creating meaningful impact in the areas of governance, environmental, and social responsibility.

Our commitment to greater social responsibility comes to life through partnerships with local organizations, charities, and volunteer groups. Many Ferrellgas employee-owners live in the areas they work and know customers by name, helping build meaningful connections through service and volunteering with the schools, fire departments, veterans, and community programs Ferrellgas supports.

We also team up with national organizations Operation Warm and Operation BBQ Relief to support families and communities facing hardship. For customers, this commitment to giving back is another sign of a propane company that’s truly invested in service.

Choosing a Propane Company That Fits Your Needs

When evaluating propane suppliers, it helps to ask yourself a few key questions so you can choose a company that aligns with your expectations and priorities.

Am I confident that safety is their top priority?
Do they offer service and payment options to fit my lifestyle?
Can I count on their supply and delivery teams?
Is it easy to manage my account and get help if I have questions?

Connect With a Propane Supplier You Can Trust

If you are looking for a propane company that prioritizes safety, service, and customer support, look to Ferrellgas. Our Customer Service Professionals are here to help with guidance on the delivery options, payment plans, tank installations, and account setup. You can also explore customer testimonials to hear directly from people who trust Ferrellgas for their propane needs. Contact us today to learn more and get started!

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**By texting ORDER, you agree to receive automated promotional text messages. Message and data rates may apply. Up to 10 messages per month. Reply STOP to unsubscribe or HELP for assistance. Messages are sent via automated systems. Delivery is subject to carrier availability. If you have pay-in-advance terms, you will be asked to pay using a secure link we will send from 573-207-5975.