How Ferrellgas Blends Neighborhood Service With National Strength

When choosing a propane supplier, it helps to understand how national strength and neighborhood-level service work together. Here is what this blog will walk you through: 

• Local Service, Delivered With Care – Learn how Ferrellgas teams are rooted in their communities and committed to serving their neighbors with pride.  
• Strength of a Nationwide Propane Network – See how our coast-to-coast supply chain, seasonal preparedness, and operations practices create dependable propane service.  
• Why Customers Choose Ferrellgas – Discover the ways our technology, tools, and safety standards build trust with customers. 

What Makes a Propane Company Feel Local 

Service Rooted in Community 

Although Ferrellgas is a national company operating across the country, our local offices and dedicated employee-owners are also part of the same communities we serve. Many live in the area, know customers by name, and take pride in helping their neighbors stay warm, comfortable, and confident in Ferrellgas propane service. 

We also partner with local organizations to create meaningful impact and foster community relationships. In 2024 and 2025, Ferrellgas employee-owners supported hundreds of events and charities, and this momentum continues to grow as we focus more on strengthening our connection to the areas we serve. 

The partners we choose share our sense of responsibility to step up when and where help is needed. Not only do we supply the propane Operation BBQ Relief uses to cook hot meals for families and first responders impacted by natural disasters, but local employee-owners also volunteer at Operation BBQ Relief deployments, such as the aftermaths of Hurricane Helene, the wildfires in southern California, and other severe weather events. 

We also support Operation Warm, a national nonprofit that provides brand-new coats and shoes to underserved children. Our employee-owners bring this mission to life in the communities we serve — including recent events in Des Moines, Iowa; Kansas City, Missouri; and St. Louis, Missouri — where teams helped distribute hundreds of new coats to local elementary students. 

These efforts, along with year-round community events and volunteer programs, reflect the heart of the Ferrellgas Century Project and our dedication to the communities we serve by providing easy propane service, giving back, and doing the right thing. 

Employee-Owners Who Care 

In 1998, Ferrellgas launched its Employee Stock Ownership Program (ESOP), transforming the company from just a workplace into something bigger. Our employees treat this business as if it were their own, constantly looking for new ways to make propane easier and ensure a positive experience. This ownership drives our commitment to providing great customer service. It’s not just a principle; it’s the heart of everything we do. 

Ferrellgas employee-owners truly believe in this shared purpose. Their passion and dedication create a culture where everyone contributes to making us better. From Delivery Drivers to Service Technicians to Location Managers, every team member understands the importance of building trust and meaningful relationships through reliable propane service. 

The Power of a Nationwide Propane Network 

Reliable Supply, Season After Season 

Seasonal propane usage often increases during colder months, and homeowners rely on a consistent supply to stay comfortable. Ferrellgas customers can plan with confidence because they are supported by one of the largest propane supply networks in the United States. This coast-to-coast system includes strategic distribution centers that help move propane where it’s needed most, giving Delivery Drivers and support teams the flexibility to serve areas experiencing higher demand. 

Regional expertise also plays a key role. Every area has unique usage patterns, and Ferrellgas employee-owners understand how to support customers across a wide range of climates. Storage and distribution planning begins well before cold weather arrives, as teams evaluate supply and prepare routes to streamline deliveries. 

Altogether, these practices work to provide a seamless propane experience for every customer. 

Why Customers Choose Ferrellgas 

Technology and Tools for Better Propane Service 

Technology also plays an important role in helping customers stay prepared. Auto Fill delivery service uses advanced forecasting tools to help schedule refills automatically. Digital tank monitors provide real-time insights and more accurate low-tank reminders for customers with Auto Fill or Will Call delivery service. Will Call customers should order at 30% or at least seven business days before they anticipate needing propane. Qualification and active credit status are required for Auto Fill service. Availability and cost of digital tank monitors may vary by location. 

Along with flexible delivery plans and monitoring solutions, we offer customers convenient ways to manage their propane service. You can request a refill by texting ORDER to 573-207-5975, or text QUOTE for a price quote and HELP for assistance.* Through their MyFerrellgas.com online account, customers can place orders, check delivery statuses, track usage, and update communication preferences all in one place. 

Plus, we have multiple payment options to choose from such as online, over the phone, or by mail. Automatic payments are also available. Those who want more predictability can explore our Budget Billing program, which spreads annual propane costs evenly across 12 months. Qualification and active credit status are required for Budget Billing. Additional terms and conditions apply. 

Industry Leader in Propane Safety 

The safety of our customers and employees is a top priority, and delivering reliable propane service begins with a well-prepared team. Ferrellgas professionals undergo extensive classroom and hands-on training throughout the year. As colder weather approaches, teams receive added seasonal support and winter-focused training. By maintaining a stringent and ongoing education program, we strive to ensure employee-owners are well-prepared and capable of providing exceptional service that prioritizes safety. 

Additionally, every Ferrellgas location follows strict safety and operational protocols based on National Fire Protection Association (NFPA) 58 guidelines, which provide the necessary requirements for tank placement, protective barriers and emergency shut-off valves.

As a propane provider for homes, farms, and businesses of all sizes, we adapt our service to meet the specific needs of each customer while upholding the highest standards for safety and quality. This mindset creates accountability and trust across every customer interaction, but don’t just take our word for it. Watch and listen to testimonials from real customers who share why they continue to choose Ferrellgas. 

Strength at Scale, Heart in Every Community  

Building Long-Term Relationships  

Ferrellgas has grown nationwide, but the foundation of that growth has always been local trust. Employees who live in the communities they serve build meaningful connections with customers. They help deliver more than propane. They deliver peace of mind, dependable service, and friendly support that feels personal. 

A Propane Partner You Can Count On  

Ferrellgas combines nationwide strength with the friendly service of a true neighborhood propane supplier. With reliable delivery options, advanced tools, and teams who care, customers get the best of both worlds. Contact us to learn more about Ferrellgas service and explore propane solutions that fit your unique needs. 

How Ferrellgas Helps
Build a Better Future

Learn More

*By texting Ferrellgas, you agree to receive automated promotional text messages. Message and data rates may apply. Up to 10 messages per month. Reply STOP to unsubscribe or HELP for assistance. Messages are sent via automated systems. Delivery is subject to carrier availability. See ferrellgas.com/privacy-policy.